Customer Service
New Accounts
How To Sign Up For Water and Wastewater Service 
Residential and Commercial Accounts
FEES
New service residential homeowner: $50.00 New Account Fee+$100.00 per Residential Equivelant Unit (REU) Securty Deposit.
Homewoners can request to have their security deposit refunded when they have no delinquency, returned checks or returned ACH transactions for a full consecutive 12 month period.
New service residential renter: $50.00 New Account Fee + $100.00 per Residential Equivelant Unit (REU) Security Deposit.
Renter accounts will have their deposit refunded when they close their accounts.
New service commercial: $50.00 New Account Fee + $100.00 Security Deposit per Residential Equivalency Unit (REU). A signed Letter of Intent form must be submitted with application for service.
Commercial accounts can request to have their deposit changed to twice their monthly average bill when they have no delinquency or returned checks or ACH transactions for a full consecutive twelve month period.
Transfer of existing service to new address: $25.00.
New account fees and/or security deposit will be charged on the first bill.
PROCESS
Please call at least one (1) business day prior to the date that you want water to be turned on or transferred. Service will be completed during our normal business hours (Monday-Friday; 8am to 5pm).
Requests for new service may be completed in person at our Operations Center, 1619 Rifle Range Road; by fax to 884-4858; or by email to customerservice@mpwonline.com.
If by fax or email, the following information is needed to process the service request:
- Name to appear on the account
- Social Security Number
- Service Address
- Local Telephone Number
- Date to begin service
- Billing address if different from service address
- Acknowledgement of billable fee(s) as applicable - (residential, commercial, or renter)
- Identification of commercial business if applicable
Requests for transfer or discontinuation of existing service may be taken by phone at 884-9626, or by email. (Customers transferring service may have service at two locations simultaneously for up to 30 days).
Any questions regarding fees or service requests please call our Customer Service department at 884-9626 or email questions to customerservice@mpwonline.com.
Low Income Grant Program
MPW supports the efforts of non-profit organizations to provide low income families with the opportunity to own their own home. MPW offers a grant program to offset a portion of the cost of connecting to our water and wastewater system. View the brochure that will show you step by step how the program works, and who to contact.
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