Explanation of Rates

Accounts and Billing

Setting up a new account, questions about a bill, transferring or discontinuing service are just a phone call or mouse click away.

Customers may get help in person at the MPW Operations Center during our regular business hours — 8 a.m. until 5 p.m., Monday through Friday. Or, call 843.884-9626, fax to 843.884.4858, email to customerservice@mpwonline.com.

Special Needs / Issues
We can schedule sewer inspections, locate your water meter and check it for problems, and raise / lower your meter box. MPW can also help you perform a water usage audit at your home or business.

Payment Options

Easy Pay Plan
Make Life Simple! Your bill can be paid directly from your debit or credit card (VISA, MASTERCARD & DISCOVER), checking account or savings account each month by joining a growing number of customers who enjoy MPW’s EASY PAY PLAN. Just fill out the authorization on your bill and return it with your payment. Or, you can sign up on our website. Just click the EASY PAY PLAN link on the home page and follow the directions.

Instead of a bill you will receive an EASY PAY PLAN statement that shows you when and how much will be drafted from the account of your choice.

If you have any questions about your bill, you’ll have time to call before the payment due date.

Credit or Debit Card
We can take your credit or debit card payments in person, by phone, fax or email anytime during regular business hours.

Pay In Person, by Mail or Use the Convenient Drive-Thru Window or Night Depositories
You can also pay with a check, credit or debit card at the Customer Service desk at the MPW Operations Center, or from the convenience of your car at the drive-thru window during regular business hours. Or, simply return your payment in the mail.

Helpful Telephone Numbers FYI
South Carolina Department of Motor Vehicles
1189 Iron Bridge Road (at the Chas. Co. Satellite Office)
Charleston County Satellite Office
1189 Iron Bridge Road (off IOP Connector)
U. S. Post Office
1050 Johnnie Dodds Blvd.
BellSouth 780-2355
Berkeley Electric Cooperative 884-7525
Charleston County Recycling 720-7111
Comcast Cable 554-4100
Public Works Dept., Town of Mount Pleasant 849-2022
Sanitation Department 884-8518
Voter Registration 744-8683
South Carolina Electric & Gas 554-7234