Monitor Your Meter and Save

Your Water Meter

Mount Pleasant Waterworks (MPW) uses positive displacement water meters manufactured in accordance with Standards established by the American Water Works Association. The meters are produced to exact specifications using high quality materials.  All meters are tested for accuracy by the manufacturer before shipping.

The meter is located in a “Meter Box” which protects the meter from damage and allows access. There is also a shut off valve located before the meter which allows water service to be shut off in order to make a repair or change out the meter.  In many cases, there is also a valve located after the meter.

MPW owns the meter and all the water pipes from the meter box back to the water main in the street.  The owner of the property owns and is responsible for the water service line from the meter to the house as well as any in-home or property piping.

As water flows through the meter, the mechanical device inside the meter is displaced according to the volume of water used. The rotating feature is counted by a sealed register head.  The meter cannot and will not record usage unless water flows through it.

Customers sometimes contact MPW expressing concern over a high bill and wonder if there is a faulty meter involved.   Remember, the meter cannot spin unless water flows through it.  It is possible that a meter can be misread and we often re-read meters if MPW or the customer has a concern over an abnormal bill.

Most meters in the MPW system are equipped with Automated Meter Reading (AMR).  A feature that allows the meter to be read by a device that transmits the meter reading through a radio frequency to a specially equipped MPW vehicle that collects the reading on a computer.  The information is directly downloaded into our billing system.  The automation allows for minimal errors and allows us to keep the operating costs of reading meters to a minimum.

Where is my water meter located?

The meter is located at the edge of your property next to the road.

Note: Customers should not install landscaping or permanent structures that impede meter access for reading or maintenance.

 

A typical residential water meter

The style may vary, but all meters have devices called registers that measure the flow of water as it passes through the meter. One revolution of the sweep hand equals ten gallons of water through the meter. The leak detector triangle identifies water activity on the register and provides a visual indication of water activity and/or leakage.

 

To Monitor for a Leak:

(1) Turn off all faucets in your house and verify that no water is being used.

(2) Make a mark where the needle is on the glass cover over the meter register.

(3) Write down the reading.  Don’t use any water for at least fifteen minutes.

(4) After fifteen minutes, check to see if the flow detector needle has moved at all. If it has, then you have a possible leak somewhere.

(5) If the leak is from the meter to your house, it is your responsibility to repair.

(6) If you notice a leak at the meter, call us. Mount Pleasant Waterworks will repair leaks at the meter and leaks in the service line from the water main to the meter.

 

Meter Diagram Explanation:

WATER MAIN
Transports water from water plants, tanks, etc.

METER *
Records the amount of water used by a unit.

SUPPLY LINE
Service line that transports the water from the main to the meter.

CURB STOP TURNOFF *
The shut-off valve that can be locked in place if water service is not in use.

CHECK VALVE *
Prevents backflow, or back-siphoning of water.

BALL VALVE HANDLE *
Allows water service to be cut off in case of a leak or repair to residential plumbing.