New Accounts

How To Sign Up For Water and Wastewater Service

Residential and Commercial Accounts


 

Establishing Service and Opening an Account
 
There are two ways to open an account at an existing home or business:
Call us: (843) 884-9626
Visit us: our Operations Center 1619 Rifle Range Road Mount Pleasant

Please allow at least one business day's notice to activate residential service.
 
There are fees and security deposits associated with opening a new account.  For more information please scroll down the page.
 
New account fees and security deposits will be charged on the first bill.

You will need the following information to open an account:

RESIDENTIAL ACCOUNTS:
Your name and social security number
Date you would like water service to begin
Address of the property to receive service
Mailing address (if different)
Daytime and evening phone number
Email Address
In some cases, we may require additional information, such as a copy of a lease agreement, photo ID, etc.
 
COMMERCIAL ACCOUNTS:
All Commercial service requests have to complete the Commercial Letter of Intent and be approved for service by Engineering.  For more information Click Here.
You will also need to provide the following:
Company name
Name of the commercial co-signer and his/her social security number (required for some accounts)
Date you would like water service to begin
Address of the property to receive service
Mailing address
Email Address
Daytime and evening phone number
 
Important information about turning on your water service

Open Fixtures

When water service is off at a home or business, fixtures can be turned on and unknowingly left in the on position. If this happens, water will begin flowing when we turn on your service, posing a potential risk of flooding. For this reason, we strongly recommend that someone is present when we turn on your water.

If no one is present and our technician suspects an open fixture based on movement of the water meter's flow indicator, the technician will leave your water service off and we will reschedule your service activation. (If we revisit after normal business hours at your request you will be charged $55.00 for an after hours service call.)
 
Temporary Water Service for Property Managers

Mount Pleasant Waterworks offers property managers the option to maintain service in between tenants through the Auto Revert to Landlord program or a temporary 14 day service request for only the basic facility charge and volumetric water and wastewater charges are billed.
 

 

 

FEES and SECURITY DEPOSITS

 

New residential owner  FEES and DEPOSIT:
New service residential homeowner: $60.00 (water and wastewater) New Account Fee+$100.00 per Residential Equivalent Unit (REU) Security Deposit.
The security deposit is refunded when the homeowner has no delinquency, returned checks or returned ACH transactions for a full consecutive 12 month period.  The security deposit refund will be credited to the account.
 
New residential renter FEES and DEPOSIT:
New service residential renter: $60.00 (water and wastewater) New Account Fee + $100.00 per Residential Equivalent Unit (REU) Security Deposit.
Renter accounts will have their deposit credited to their final bills.
 
New Commercial FEES and DEPOSIT:
New service commercial: $60.00 (water and wastewater) New Account Fee + $100.00 Security Deposit per Residential Equivalent Unit (REU). A signed Letter of Intent form must be submitted with application for service.
Commercial accounts can request to have their deposit changed to twice their monthly average bill when they have no delinquency or returned checks or ACH transactions for a full consecutive twelve month period. The security deposit refund will be credited to the account.
 
Commercial/Residential Transfer FEES and DEPOSIT:
Transfer of existing service to new address: $25.00.To qualify for a transfer from one service address to another the customer must have a move out date (final reading date) within 30 calendar days of the move in date (start reading date) at the new location.  Any two services that overlap for more than 30 days is considered a new service and all fees are applicable.  Any two services with more than 30 days gap between service is considered new service and all fees are applicable. 
 
All Commercial Service Transfers must submit a Letter of Intent.

Any transferred commercial account will also need to pay a security deposit if they do not have one on their current account.

The balance on the final bill and any deposit will be transferred to the new account for all transfers.
 
 
 


 
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