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Changes in January and February May Affect You

January 9, 2014

NEWS

For more information contact:

Dionna Ebeling, 843-870-4364

Nicole Bates, 843-814-2076

 

Important Notice to Mount Pleasant Waterworks Customers

Changes in January and February May Affect You

Mount Pleasant, S.C.  - - January 9, 2014- - In order to streamline operations and  make water meter routes more efficient, many Mount Pleasant Waterworks (MPW) customers will experience a change from their present read, bill and due date.

During the transition about 8,000 customers will not have a meter reading within the month of January.  These customers will receive January bills that include basic facility charges and other miscellaneous charges, but no water and wastewater gallons.  The meter will then be read on the new route and calculated on the February bill.

Some customers will receive bills that include more days than in the past so it may be higher than normal for the month of the change (February) only.  After the February billing, the number of days billed will return to the normal 28-31 day range.

If your bill exceeds the normal number of days and you require payment assistance, please contact MPW. We will be happy to help.

If you are an auto-draft customer your balance will be withdrawn from your account or charged to your credit card on your new due date. Please be sure to pay close attention to your bill.

In order to remind customers of this change, those being affected will receive an automated reminder call.  In order to keep you updated on this change, MPW will need to have your current contact information.  Be sure to contact MPW’s Customer Communications Department at 843.884.9626 or customerservice@mpwonline.com to update your information.

The following maps show the current billing cycles and the new cycles.  As you can see, these changes will  make  the  meter  reading  process  much  more  efficient.    Mount  Pleasant  Waterworks  bills customers every Wednesday, beginning with Cycle 1 on the first Wednesday of each month.  Bills are due 20 days later.

With this change MPW will reduce the miles driven, fuel cost, and driving time which will leave time to be committed to other duties.

Mount Pleasant Waterworks strives to provide excellent customer service at the lowest cost and this change will help us continue to fulfill our goal of improving our operational efficiency.

To learn more visit mountpleasantwaterworks.com or www.tompsc.com.

 

 

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