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Commissioners Eliminate $5 Penalty Charge

January 10, 2014

Mount Pleasant Waterworks Responds

To Customer Input 

Commissioners Eliminate $5 Penalty Charge

Mount Pleasant, S.C.  - - January 10, 2014 - In May, Mount Pleasant Waterworks (MPW) changed the layout of the monthly bill and dates that delinquent charges were applied to past due accounts.  Following that change customers provided input regarding the time delinquent charges were applied.  Commissioners and staff reviewed the comments received and the collections process and costs.  On November 18th, the Commissioners voted to remove the $5.00 Penalty Charge.  By removing the Penalty Charge customers will have an additional six days to pay their monthly bill before a Late Charge is applied.   

Bill Due                      20th day after bill date, bill date is printed on the bill

The delinquent payment charges will be added to past due accounts on the following days:

Late                            $20.00 charged on 27th day after bill date*

Non-Payment             $55.00 charged on 43rd day after bill date

Disconnection            on or after day 43

(*The $20 late charge appears on the next month’s bill with a bill message that they are past due.)

“We appreciate the comments received from our customers.  After reviewing the cost of collections with staff, we determined that the full cost of collections could be recovered through the Late and Non-Payment Charges.  Our main goal is to make sure that the customers who pay their bill on time are not financially responsible for services provided to customers who do not pay on time,” stated Rick Crosby, Commission Chair.  

MPW offers a number of options for making payments.  Customers can make their payments 24-hours a day 7 days-a-week through the Automated Telephone Payment System or the Online Account Management System. The full list of payment options is listed on the second page of the bill. In addition, MPW’s Customer Service Specialists are available to assist customers who may be struggling to make their monthly payment on-time.  Customers simply need to call before their payment is due.  Customers can also avoid penalty charges by signing up for the Easy Pay Plan and having your monthly bill automatically withdrawn from your credit card, checking or savings account.





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