Mount Pleasant Waterworks offers courtesy assistance in the event a customer experiences a substantial increase in water use due to a leak. To ensure that your request is processed in a timely manner, please carefully review the following information:
1 - You must submit a completed Leak Adjustment Request Form provided by Mount Pleasant Waterworks. Leaks must be repaired prior to review of the account.
2 - No more than one leak adjustment per 12 month period will be approved.
3 - Your account must be paid in full and kept current until the leak adjustment is reviewed and a decision is made. If necessary, contact a Customer Service Specialist to make a payment arrangment before your due date.
4 - Paid receipts of repair and/or materials must be submitted.
5 - Non-eligible requests include: lawn irrigation and/or water loss through irrigation systems; negligence or unreasonable delay in making plumbing repairs; faucet and/or hoses turned on and left on by unknown or known causes; ruptured garden hoses; filling wading pools, spas and waterbeds.
6 - A credit may be given for the excessive Tier 2, Tier 3, and Tier 4 rates, above your normal usage. All gallons are billed at Tier 1 base rate.
7 - An additional adjustment may be given for wastewater charges when applicable. When a request has been approved for a wastewater adjustment, your average ‘normal’ monthly use is calculated based on prior usage history. If your account demonstrates change of season usage the same time period from the previous year will be used.
For example: The billed usage which includes the leak is 25,000 gallons. It is determined that your average monthly usage is 5,000 gallons. Excessive water use Tiers 2-4 charges above your average will be attributed to the leak and adjusted from your bill. Water Tier 1 (all 25,000 gallons) $108.75, Water Tier 2 (9,200-18,400 gallons) $40.02 Adjusted from bill Water Tier 3 (18,400 to 25,000 gallons) $57.42 Adjusted from bill. An additional adjustment for wastewater service is given when applicable. Wastewater service for 25,000 gallons is $131.25 Average Wastewater Service use for 5,000 gallons is = $105.00 Adjusted from bill Wastewater Tier 2 (all gallons over 9,200) $48.30 Adjusted from bill. Note: Wastewater Rates differ for customers residing out-of-town. Original Usage charge with leak: $382.74 Adjusted Usage Charge Amount Due: $135.00
To request an adjustment you can fill out the form below or visit our Operations Center, 1619 Rifle Range Road. Please be sure to provide documentation for proof of the repair(s). Any requests submitted without proof of repair will be denied.
Please allow five business days for your request to process. Customers requesting an adjustment are responsible for making all payments on or before the date due.