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What do I do if I experience…

Suspect a Residential Leak

If you ever notice a spike in your water bill, you may have a leak somewhere on your property. It's a good idea to check for leaks on a regular basis in order to save money and prevent reoccurring high water bills.  Below are some ways in which you can help detect a leak.

Check Water Meter

First, make sure that no water is running inside or outside of the home and all home appliances that use water are turned off.  Locate your water meter in order to observe movement of water.  The red triangle located inside the dial of your water meter is the flow indicator. If the red triangle is moving, this indicates water is passing through the meter.  Take a reading of your meter, wait 15 minutes, then take a second reading. If the reading has not changed, this indicates no leaks.  If the reading has changed and water has not been used, there may be water leak at your location. 

Check Toilets

A small toilet leak can cause many gallons of water to be wasted every day.  A toilet leaks when water goes from the tank into the bowl of the toilet.  To determine if you have a toilet leak, lift off the toilet tank lid, place five to 10 drops of food coloring or a dye tablet in the toilet tank and wait approximately 10 minutes.  If the colored water appears in the bowl, you have a leak.  You may have a toilet leak if you are able to hear running water as well.  

Check Faucets

Check for any leaking faucets inside and outside of the home. A faucet that has a slow drip can waste up to one gallon of water per day, which can yield up to 365 gallons of water per year.

If a leak is found at your residence and the leak is fixed, save the expensed receipt and submit an Adjustment Request Form  (insert hyperlink to adjustment request form).


Low Pressure, Odor, Taste, Discoloration

Reporting Problems

If you experience a problem with low pressure, odor, taste or discoloration of your water, please contact Customer Service at (843) 884-9626.  A Customer Service Representative will be glad to help resolve any problems you may be experiencing.

 

Wastewater Backups

If you experience a wastewater backup, please contact Mount Pleasant Waterworks at 843-884-9626. Wastewater backups may result from problems in the customer’s line or in the utility’s line.

Mount Pleasant Waterworks’ personnel are available 24/7 to investigate wastewater backups.

 

Pump Station Operation

Pump stations are equipped with alarms and lights to indicate operational problems. If you should happen to witness an activated alarm, please immediately report it to Mount Pleasant Waterworks’ Customer Service at (843) 884-9626.

Water Meter Obstruction

Help Us Avoid Obstructions

Please limit your landscape area around your water meter box.  There needs to be an easy access to your water meter box, to allow Mount Pleasant Waterworks to effectively make repairs and/or take monthly readings. Items such as bushes, trees, shrubs, and other materials that are placed over and/or around water meters can hinder Mount Pleasant Waterworks’ staff from performing their job. These items also can attract snakes, spiders, rodents, wasp and fire ants that can potentially pose a threat to you as a customer or to Mount Pleasant Waterworks’ employees.

 
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